Candy AI questions and answers

Explore companions, create a custom character and use supported chat, image, video and voice experiences. Prepared Shorts episodes and Private Content are separate from a new generation request.

Replies come from an AI character, not a person typing behind the profile. A digital-twin listing also does not mean the named performer is reading or answering your conversation.

Choose the visual style you prefer, then look at the character and available features. A realistic-looking portrait does not change an AI conversation into a human conversation.

Yes. The Guys category contains male companions. Choose the character before checking its available media or voice options, because those options need not be identical across profiles.

Give the setting, your role and one event the character can respond to. For example, introduce a late visitor at a closed bookshop and ask the owner to continue in dialogue rather than writing an entire plot at once.

State the intended fact clearly and check available memory or persona controls. Saving a key detail can help organize a story, but it is not a guarantee that the model will never contradict it.

Our published free allowance is five messages shared across characters. It is not described as five messages per character or a daily refill.

The published allowance includes one custom character and one image. It is a limited introduction, not a promise of unlimited free media or a fixed-length Premium trial.

Our USD Premium options on November 13, 2026 are $9.99 for the initial month with $13.99 monthly renewal, $26.97 per three-month term, or $47.88 annually. Longer plans collect the whole term's payment. Confirm your checkout currency, taxes and renewal before paying.

No. A monthly equivalent divides a longer payment by its number of months. The annual offer is billed as one yearly total, not as twelve separate monthly payments.

Published Premium benefits include 100 monthly tokens. Plus lists 330 monthly tokens and additional chat-personalization tools, including memory slots and cloned chats. Check the account's Plus price and current inclusions before selecting it.

No. Paid text messaging and token-funded media are separate. An image, video, voice action or content unlock can have its own charge.

The published subscription allocation is monthly, including on a longer billing period. Do not interpret an annual purchase as an immediate twelve-month token deposit.

Do not assume indefinite retention. Check the current token conditions for your purchase and ask support before the paid term ends if you need confirmation about an unused balance.

Use the offer and final charge shown in the actual purchase flow. A coupon listed elsewhere is not proof that a code works, that it applies to your plan or that it lowers the renewal price.

Use the supported image control or image-request option in the relevant conversation. Specify a scene, clothing, pose, lighting and framing, then check the action cost before generating.

A generation request is not an exact editing command. Simplify conflicting details and change one element at a time. An unavailable or blocked request is a different problem from an image that completed with the wrong composition.

Supported video tools include image-to-video and Build Your Video. The preset builder uses available character, action, location and partner choices; generated results are stored in My Generations.

They are presented as separate experiences. Do not assume an editor has the same presets, duration, resolution or controls as the preset video builder.

Shorts are prepared episodic stories rather than a recording of your private chat or a new clip generated from your prompt. Access can vary by episode.

No. Cams is a simulated AI-room experience with its own messaging presentation. It should not be treated as evidence that a human performer is broadcasting or replying.

For a supported character on mobile, open Live Action from the profile or the chat's joystick, then use the lower-right action menu. Premium is required, and some actions use tokens.

No. A prepared content pack and a fresh generation request are different purchases. Check what the unlock contains and which balance or payment it uses.

Voice features depend on the character and account. Listening to a voice message is separate from a supported call, and token charges can apply to both.

Read the rate displayed before starting. A published beta example uses three tokens per minute; it should not be treated as a universal permanent price for every call or voice feature.

No permanent or perfect-recall guarantee is made. Memory slots, saved chats and a model's active context are different things. Keep important story notes and use the available controls to correct a detail.

Published Plus benefits include 20 memory slots and five cloned chats. Those counts describe product tools, not the model's context-window size.

The documented switch for supported custom characters is permanent. Read the confirmation before changing a character rather than treating it as a temporary intensity slider.

Where supported, inspect the image-request and proactive-media controls for that chat mode. Available options can differ; a character's realistic visual style does not by itself establish which chat controls are present.

Use the same sign-in method and email you originally used. A different method or address may open a different account instead of restoring the one with your chats or purchases.

For Android, open our web app in the browser and add it to your home screen. That route needs no APK download. A familiar brand name or logo does not prove that a third-party package comes from us.

Open the site in Safari, use Share and choose Add to Home Screen. This creates browser-based access; it does not install an offline AI model or create a second account.

Opening a saved page or adding a home-screen shortcut does not make chat and generation run offline. Those service actions need a connection; locally saved character bookmarks are different.

First verify the email and sign-in method, then check the purchase confirmation. Do not pay again just to test it. Contact support with the transaction reference, without sending a password or full card number.

Identify whether the problem affects the page, account access, a particular conversation or a generation request. Try a reload and a current browser, then record the error and time if you need support. An error in one feature does not establish a service-wide outage.

No. The saved-character collection in this interface is a browser bookmark list. It does not copy account conversations, generated files or subscription records.

State your language preference clearly and test a short exchange. Conversation language, interface language and voice availability are separate settings; matching one does not guarantee the others.

Open My Profile, then Settings and subscription details. Choose Unsubscribe and complete the confirmation. Ending renewal is different from deleting a bookmark, closing a browser tab or requesting a refund.

The paid term continues until its expiry under the applicable subscription conditions. Confirm the end date and token conditions in the account.

Send support the purchase time, transaction reference and reason. The general direct-card purchase policy uses a 24-hour request window and a maximum of 20 used tokens; token-pack and statutory withdrawal rules have separate conditions. Review is not automatic approval.

The published billing guidance identifies EverAI. The exact statement display depends on the transaction and payment provider, so check the purchase confirmation when investigating a charge.

Go to My Profile, Settings and Danger Zone, then Delete Account. Successful deletion completed before renewal cancels the subscription under the stated account-deletion guidance. Deletion and a refund request remain separate actions.

No such guarantee is made. The privacy terms describe service providers, safety review and other processing. Avoid sharing passwords, financial secrets or personal information you would not want processed by an online service.

Contact support@candymail.ai with the relevant profile or content identifier, a brief explanation and the time of the issue. Do not redistribute harmful material or include unnecessary sensitive details.