Trust & safety
Candy AI safety and account controls
Understand the service you are using and the controls available to you. A recognisable character, a private-looking conversation or a neutral card descriptor is not a guarantee against every privacy or payment risk.
Know the project and the character
Candy AI is operated by EverAI Limited, Malta registration C107181. Our company contact details are available alongside account support.
The characters are fictional AI interactions. A reply is not a personal message from a performer, a promise of an in-person meeting or an account-support decision. Keep those distinctions clear when deciding what to share.
Treat sensitive information differently from story details
Use invented details for a fictional role instead of a real address, banking login or another person's private history. A character does not need those secrets to take part in a scene.
A private conversation is not a public character profile, but private presentation does not mean no service-side processing or review. Read the privacy information before treating a chat as confidential storage.
Check the payment you actually authorise
Review the term, billed total, currency, renewal and token allowance before subscribing. A lower monthly equivalent can still mean one larger term payment.
Keep the receipt and use the account's cancellation controls when you want to stop renewal. Our published card descriptor is EverAI; it does not remove the bank's transaction record.
Use your account controls and report problems
Keep a unique password and use the account method you registered with. Do not send credentials to a character, a social message or an unfamiliar application claiming to unlock Premium.
For unwanted or prohibited content, report the location and concern. For a charge or login problem, use support with the relevant account details rather than expecting a fictional character to take an administrative action.
Questions and answers
Is Candy AI a legitimate company-operated service?
The service identifies EverAI Limited, registered in Malta as C107181, as its operator. That identification is separate from evaluating a particular payment, privacy choice or lookalike website.
Is private chat a guarantee that no service provider can access it?
No. Private presentation and service-side data processing are different. Read the privacy information and avoid submitting credentials or other unnecessary sensitive data.
Can a character confirm that a payment is safe or refunded?
No. Use the actual checkout, account and support controls. A fictional conversation cannot authorise or verify a billing action.