Experiences
Candy AI voice messages and calls
An audio message is something you play back. A voice call uses your microphone for a conversation. We treat them as separate features, with their own availability and token requirements.
Choose audio deliberately
Look at the controls offered by the selected character. A profile can support one voice feature without supporting every audio or video mode.
Listening to a message does not open a live call. A call control should lead to its own confirmation, including the access conditions and any rate you need to review.
Read the rate before calling
Check the confirmation attached to your call rather than assuming media is included without limits. For example, if a beta call screen shows three tokens per minute, five minutes at that displayed rate uses fifteen tokens.
That example is not a universal tariff or a price for voice-message playback. Use the current confirmation for the particular feature and account you are opening.
Allow the microphone for the browser you use
You do not need to grant camera access just to read chat. Only allow a permission that belongs to the feature you want to use.
- Open the browser's site permissions for the service.
- Allow microphone access when you intend to make a supported voice call.
- On a phone, also check the browser's microphone permission in device settings.
- Refresh the page and check that the intended input device is available.
If audio is missing
Check volume and the selected output device, then check whether the character still offers the voice control. A temporary character-specific issue is different from a broken microphone permission.
When contacting support, include the character, browser, device and error. Do not send a recording containing someone else's private conversation just to demonstrate an unrelated sound problem.
Questions and answers
Can every Candy AI character take a voice call?
Calls are available for supported characters and accounts. Look for a call control on your chosen character and check the access requirements and rate before starting.
Do I need a microphone to listen to a voice message?
Playback needs an audio output, not permission to record you. Microphone permission is relevant when you choose a supported voice conversation.
Is a voice call a video call?
No. Audio, generated video clips and interactive video modes have different controls. A microphone-based call does not establish two-way webcam support.