Experiences
Understand a Private Content unlock
A Private Content pack is a media-access choice associated with a character. Check what the pack contains and how it is unlocked before treating it as the same thing as a new generation.
Prepared media and new generation are different
A character profile can offer prepared images or videos, while an AI tool can create media on demand. Unlocking an existing pack does not mean a new picture was generated from your latest chat request.
Read the pack information and look at its media type. An image pack, a video clip, a series and an interactive mode should not be treated as interchangeable purchases.
Review the unlock and its balance requirement
Private packs can use tokens beyond those included in a membership. A subscription giving access to a feature does not mean every pack is included without an additional charge.
Check the specific unlock before confirming it. If the balance is lower afterward, identify the selected action and its displayed charge rather than assuming ordinary text chat spent the tokens.
A pack does not change a conversation's privacy
Private Content is the name of a media experience. It is not a claim that a chat is end-to-end encrypted or inaccessible to all service providers.
Keep sharing and reuse within the applicable rules. Access to a portrait or clip does not grant a general right to publish it as your own or use another person's likeness commercially.
Report an access problem with the right details
If an unlock does not appear, check that you are in the same account and on the intended character. Record the pack name, approximate action time and error message.
Contact support before repeatedly purchasing the same item. A screenshot of the relevant access or balance problem is more useful than an unrelated private chat transcript.
Questions and answers
Does Premium include every Private Content pack?
Premium doesn't include every pack. Some require a separate token unlock, so check the pack's price before confirming.
Is unlocking a pack the same as generating a custom picture?
No. A prepared pack gives access to existing media; a generation request asks an AI tool to create a new result.
Does the word Private guarantee end-to-end encrypted chat?
No. It names the media experience. Data handling and service-provider access are explained separately in our privacy information.