How Candy AI tokens work

Text access and media spending are different

Image or video generation, character creation, voice features and prepared private packs can require tokens. A membership allowing you to use a feature does not mean its token-funded actions are unlimited.

Running out of media tokens does not by itself use up a subscriber's ordinary text-chat access. Check whether the control you selected is a media action before deciding what spent the balance.

Included tokens arrive monthly

Standard Premium lists one hundred included tokens per month; Premium Plus lists three hundred and thirty. A yearly subscription charge does not mean the entire year's included tokens arrive as one upfront balance.

For monthly plans, the documented allocation follows the subscription's monthly anniversary. Keep the subscription payment date and the next included-token date distinct when looking at an account.

Check the action price and the pack price separately

The amount shown on a generation or call is the relevant action cost. A top-up pack tells you how many tokens you are purchasing, not a universal number of images, videos or minutes.

Review the pack quantity, currency, total and any offer conditions before paying. Do not calculate a feature's price from an unverified cash-to-token conversion or assume a promotion applies to every account.

Before a plan ends or a payment is reversed

Confirm how an unused balance will be treated before relying on it after the paid period. In particular, check the conditions attached to included tokens and separately purchased tokens rather than assuming all balances roll forward.

Tokens are not transferable cash and cannot be redeemed to pay subscription charges. Cancellation is also not a request to refund an unused balance; use the applicable refund process when that is what you intend.

Questions and answers

Why am I asked to buy tokens when I already subscribe?

Your plan includes a monthly media allowance, not unlimited media use. Extra image, video, voice or pack actions can require more tokens after that balance is spent.

Do annual subscribers get all their tokens at once?

The documented included allowance is monthly even when the subscription itself is billed annually. Do not assume an upfront twelve-month token grant.

What is the token cost of each generated picture?

Check the token charge and image quantity shown before you generate. Token packs show the balance you buy, not a fixed number of images.

Can I get free tokens without paying for a plan?

Do not confuse a reward with a free-account allowance. Our referral offer requires a Premium inviter and an invited person who activates Premium; only then does each receive 200 tokens. Both memberships are paid. Check the offer's current eligibility conditions before relying on a reward.