Help center
What do you need help with?
Choose the part of the experience that is causing a problem. Account access, a generation, a browser permission and a subscription change each need different information.
An account or payment
Check which account you opened and compare it with your payment confirmation. Use the subscription controls for renewal and the separate request process for a refund.
A conversation or media action
Identify whether the issue is text, a picture, an audio message, a call or a video mode. A character can support one feature without having every other control.
A browser or device
Keep the browser version, device and sign-in method with your notes. Try the relevant web-app instructions before downloading a package from an unrelated source.
Contact our team with the specific issue
Give the account email, the time, the affected feature and the message shown on screen. For a payment, include the date and amount; for generation, include the character and action.
Do not send passwords, recovery codes or full payment-card details. A concise report with the relevant screenshot is easier to investigate than several unrelated private conversations.
Questions and answers
Can a chat character fix my subscription?
No. Use account settings and support for a subscription or payment. A fictional character's reply is not an account-management action.
What should I include in a support request?
Identify the account and affected feature, note the time and exact error, and attach only the relevant non-secret details. Keep credentials and full card data out of the message.