Help center
Keep track of characters and media
A saved character, a generated image and a chat thread are different things. Use the collection or history associated with the item you actually want to find again.
A saved character is a bookmark
Open a character card and use Save character to keep it in your browser's collection. The saved choice helps you return to the profile; it is not a copy of a conversation.
Browser-saved choices can disappear when you clear site data, change browsers or use a private session. Keep that local list distinct from content associated with a signed-in account.
Generated media belongs to its own workflow
A completed video from Build Your Video is available through My Generations. For an image, use the collection and download controls supplied by the image tool or conversation.
Do not assume that saving a profile has also downloaded all its images or purchased a prepared pack. A bookmark, a generated result and an unlock are separate actions.
Check before repeating a missing generation
If a result seems to be missing, verify the signed-in account and the generation's status. A slow result and a failed purchase need different investigation.
Look for the existing result before starting another token-funded generation. Keep the approximate time, character and error if you need support to identify what happened.
Handle downloaded files as personal copies
Choose where a browser saves a file and check the saved result before clearing the original view. Downloading a file is not the same as exporting a conversation or backing up account settings.
Access to content does not automatically grant public or commercial reuse rights. Keep other people's private information and disputed material out of shared folders.
Questions and answers
Does saving a Candy AI character save the whole chat?
No. The browser collection keeps a profile choice. A conversation and its history are separate from that saved-character list.
Where do completed Build Your Video results appear?
Use My Generations in the supported video workflow. Check that you are viewing the same account that submitted the generation.
Why is a collection different in another browser?
Local saved choices belong to that browser's site storage. They do not automatically become an account backup or a cross-browser chat archive.