Help center
Delete your Candy AI account
Account deletion is different from leaving a conversation or cancelling renewal. Decide what you want to remove and keep the records you need before confirming a permanent account action.
Find the deletion control
Deleting the wrong account is not a recovery method for another registration. Check the account identity before you continue.
- Sign in to the account you want to remove.
- Open My Profile and then Settings.
- Find Danger Zone and choose Delete Account.
- Read the confirmation and complete the deletion only when you intend to remove that account.
Keep anything you still need
Preferences, usage history and associated account information become unavailable to you through the service after deletion. Do not expect a deleted account or chat to be restored as a routine support action.
Keep receipts and the non-sensitive details needed for a later payment question. Avoid placing private account exports in a public folder or sending complete chat histories when only a transaction needs investigation.
Check renewal timing separately
Our help guidance says a successful deletion before renewal also cancels an active subscription. It does not reverse a renewal that has already happened or file a refund request.
If you only want to stop later payment while keeping the account, use cancellation instead. That preserves the distinction between ending renewal and removing your account.
Understand what deletion does not promise
Removal from the account interface does not mean every legally required record disappears immediately. Transaction and financial records can have separate retention requirements.
For a continuing charge after deletion, send support the account email, payment date and relevant confirmation. Include only the limited payment-identification details requested, not a full card number.
Questions and answers
Where is Delete Account on Candy AI?
Open My Profile, then Settings and Danger Zone. Choose Delete Account, read the consequences and complete the confirmation only when you intend permanent removal.
Does successful account deletion cancel the subscription?
Our guidance says deletion completed before renewal also cancels an active subscription. It does not automatically refund an earlier payment.
Can I cancel without deleting my account?
Yes. Use the subscription's Unsubscribe controls when the goal is stopping renewal, rather than removing account content and access.